Privacy Policy

Introduction

Node Creek ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites nodecreek.com and previews.nodecreek.com and use our services.

Information We Collect

Information You Provide Directly

When you submit our contact form, we collect:

• Name (required)
• Email address (required if phone not provided)
• Phone number (required if email not provided)
• Company website (optional)
• Message content (required)

Note: You must provide either an email address or phone number so we can respond to your inquiry.

When you use Node Creek Previews, we collect the following to generate your personalized website preview:

• Company name
• Your name
• Email address
• Phone number
• Service area (city and state where you operate)
• Industry or trade type (selected from provided options)
• Domain name (a domain you already own or a desired domain)

Information Collected Automatically

When you visit our website, we automatically collect certain information through the following services:

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Communicate with you about our services and potential projects
• Improve our website and user experience
• Analyze website traffic and usage patterns
• Prevent spam and abuse of our contact form
• Generate personalized website previews populated with your business information
• Process payments when you purchase a website (via Stripe)
• Comply with legal obligations

How We Share Your Information

We do not sell, rent, or disclose your personal information to third parties, except in two situations: when we work with service providers who help us deliver our services to you (such as payment processing, email delivery, and CRM - listed under Third-Party Services), and when we are required to do so by law. Those service providers are only permitted to use your information to perform services on our behalf.

Third-Party Services

We use the following third-party services that may collect and process your information:

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Contact form submissions: Retained indefinitely unless you request deletion
• Analytics data: Retained according to Google Analytics settings (typically 26 months)
• Bot protection data: Retained according to Cloudflare's policies (typically a few weeks)
• Node Creek Previews data: Business information submitted through the preview form is retained for as long as your preview or account is active, plus a reasonable period afterward. You may request deletion at any time by contacting us.

Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your personal information
• Data portability: Request transfer of your information to another service
• Withdraw consent: Withdraw consent where we rely on consent to process your information

To exercise any of these rights, please contact us at info@nodecreek.com

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure storage of API keys and sensitive credentials
• Regular security assessments
• Limited access to personal information
• Bot protection to prevent automated abuse

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Cookies and Tracking

Our website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help us provide and improve our services.

Types of Cookies We Use

• Essential cookies: Required for website functionality
• Analytics cookies: Help us understand how visitors use our site (Google Analytics)
• Security cookies: Used for bot protection (Cloudflare Turnstile)

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

SMS Text Messaging Terms

By providing your phone number and consenting to SMS text messaging through our contact form, you agree to receive text messages from Node Creek. We offer two types of SMS messaging:

Customer Care Messages

These are transactional messages related to your inquiry or project, including responses to your questions, project updates, scheduling, and other customer support communications.

Marketing Messages

These are promotional messages about Node Creek services, updates, and offers. Marketing messages are optional and require separate consent.

SMS Program Details

• Message Frequency: Message frequency varies depending on your inquiry and consent preferences. Customer care messages are sent as needed for your project. Marketing messages, if opted in, are sent occasionally.
• Message and Data Rates: Standard message and data rates may apply based on your mobile carrier plan. Please check with your carrier for details.
• Opt-Out: You can opt out of SMS messages at any time by replying STOP to any text message. You will receive a confirmation of your opt-out. After opting out, you will no longer receive SMS messages from us unless you re-consent.
• Help: For assistance, reply HELP to any text message or contact us at info@nodecreek.com or (360) 513-5450
• Supported Carriers: Our SMS service works with all major carriers including AT&T, T-Mobile, Verizon, Sprint, and others. Carriers are not liable for delayed or undelivered messages.

Privacy and Data Sharing

We do not sell, rent, or share your phone number or SMS data with third parties for their marketing purposes. We will only share your information:

• With service providers who help us deliver services to you
• When required by law, legal process, or government request
• To protect our rights, property, or safety, or that of others

Your consent to receive SMS messages is not a condition of purchase or use of our services. You can always contact us via email or phone instead.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

We ensure that such transfers comply with applicable data protection laws and that your information receives an adequate level of protection.

Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion
• Right to non-discrimination for exercising your rights

Note: We do not sell your personal information to third parties.

European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restriction of processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision-making

Our legal basis for processing your personal information includes:

• Consent: When you submit the contact form
• Legitimate interests: For website analytics and improvements

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: